Returns and Refunds Policy
Returns & Refunds Policy
Customer satisfaction is important to Harmozin. If you experience an issue with your order, please contact us and our Customer Care team will be happy to assist you.
Return Requests
You may request a return within 30 days of receiving your order.
To request a return, please contact us through our Contact Us page and include your order number and the reason for your request.
Please do not send any item back before receiving return instructions from us.
Return Conditions
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging when applicable
- Include all accessories or components originally supplied
- Show no signs of use, damage, or alteration
Proof of purchase may be required.
Beauty & Hygiene Products
For health and hygiene reasons, opened, used, or unsealed cosmetic and personal-care products cannot normally be returned, unless they arrived damaged, defective, or incorrect.
Non-Returnable Items
The following items may not be eligible for return:
- Opened or used cosmetics
- Personal-care products with a broken hygiene seal
- Items damaged after delivery
- Gift cards, if offered
- Final-sale items when clearly identified as such before purchase
Your statutory consumer rights, where applicable, are not affected.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging when relevant
We will review the issue and provide an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional processing time.
Return Shipping
Unless the item is damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.
Exchanges
If you would like a different product, please contact our Customer Care team. Depending on product availability and the circumstances of your request, we will advise you on the available options.
Questions About a Return?
If you have any questions about a return or refund, please contact us through our Contact Us page.